07 Chapter 7 Hotel Check-out 退房结帐.pptx

第1页：第七章 酒店退房 封面

7 Chapter Hotel Check-out

第2页：本章教学内容目录

• 2025/2/8 教学内容 Contents
• 旅游会话 A Late Check-out 延时退房
• 旅游听力 How to Save Money on HotelBills?怎样节省酒店开支？
• 旅游视频 A Checklist for Check-out 退房结账清单
• 旅游阅读 Avoid Extra Hidden Fees 避免额外的隐性费用
• 旅游翻译 Old Street of Tunxi 屯溪老街
• 知识扩展 ABC for Hotel Check-out 退房结账常识

第3页：重点词汇与表达

attendant

服务员

inform

通知

in advance

预先

evaluation

评估

brochure

小册子

bellboy

侍者

corporate

团体的

voucher

凭证

acknowledgement

承认

arrange

安排

regulation

规定

reception desk

前台

第4页：旅游会话：延时退房

• Part One: Speaking for Travel
• I. Dialogue
• A Late Check-out 延时退房
• Listen to the situational dialoguecarefully, and match the informationin column A with that in column B.

第5页：信息配对练习选项栏

信息配对练习：将左栏信息项与右栏内容对应。

第6页：延时退房对话（一）

Clerk

Good morning, Ms. Can I help you?

Jill

Good morning. I’m Jill Smith in room 812. I’mleaving today. But Can I check out a little bit late?

Clerk

Why?

Jill

You see, my plane takes off at 6:30 this afternoon.But I don’t want to go to the airport so early.

Clerk

It’s really a problem. But your room has beenreserved, and we have to clean it up before 1:00 pmo’clock.

Jill

Then can I leave at 2 o’clock?2. Listen to the situational dialogue again， repeat itsentence by sentence, and then role play it in pairs.

第7页：延时退房对话（二）

Clerk

Well, you can’t since the guests will check-in at 2:00 pm. Ican arrange you to another room, but according to hotel’s regulations,during the high season, you should pay half of the daily room rate ifyou leave before 6 p.m.Jill: I don’t think it’s reasonable. Can I speak to your manager?

Clerk

O.k. I’ll call our manager.Manager: Ms., what can I do for you?

Jill

I’m asking for a late check-out since my plane won’t take offuntil 6:30 pm.Manager: (…) Your room has been reserved for a newly marriedcouple, and they’ll check in at 2:00pm. How about going to ourbusiness center, free of charge?

Jill

Thank you. That helps me a lot.Manager: My pleasure. Hope to serve you better next time.

第8页：幽默故事：饭店账单

幽默故事 The Hotel Bill 饭店账单 II. Story-retelling:

第9页：故事复述关键词

traveltiredcheckouthigh$350four hourshotelcomplaincontinuefacilities

第10页：幽默故事正文（一）

• A husband and wife are traveling by car from Key West toBoston. After almost 24 hours on the road, they're too tired tocontinue, and they decide to stop for a rest. They stop at a nicehotel and take a room, but they only plan to sleep for fourhours and then get back on the road. When they check out fourhours later, the desk clerk hands them a bill for $350.
• The man explodes and demands to know why the charge isso high. He tells the clerk although it's a nice hotel; the roomscertainly aren't worth $350. When the clerk tells him $350 isthe standard rate, the man insists on speaking to the Manager.The Manager appears, listens to the man, and then explainsthat the hotel has many facilities such as an Olympic-sizedpool and a huge conference center that the man and wife couldhave made use of.

第11页：幽默故事正文（二）

• “But we didn't use them”, the man complains.
• “Well, we have them, and you could have”, theManager replies.
• Eventually the man gives up and agrees to pay. Hewrites a check and gives it to the Manager. TheManager is surprised when he looks at the check.
• “But sir,” he says, “this check is only made out for$100.”
• “That's right,” says the man. “I charged you $250for using my car----a Mercedes-Bens”
• “But I didn't!” exclaims the Manager.
• “Well,” the man replies, “it was here, and youcould have.”

第12页：旅游听力：怎样节省酒店开支

Part Two: Listening forTravelHow to SaveMoney onHotel Bills?When traveling, the most expensive things are________ the flight and hotel bills. The following is somesteps to save money on hotel ____.Step 1: To save money on hotel bills, you should askfor the hotels corporate rate when making a reservation.Corporate rates are often much ________ than the normalroom prices and most hotels have these corporate ______.Step 2: Many hotels require that you stay at least 8nights per year to _______ for the corporate rate. To getaround this, you can write a letter to the hotel using yourcompany’s ___________. Most hotels will give thecorporate rate to anyone who does this.typicallybillscheaperspecialsqualifyletterhead

第13页：旅游听力：确认预订编号

• If you are using a travel agent to help you bookthe room, make sure you get a confirmation numberwhich _________ your room. A travel agent will giveyou a voucher but this has no ______ acknowledgementfrom the hotel.
• To save money on hotel bills, shop around forthe best pricing ________. Speaking with many hotelsabout their corporate rates is the best way to book aroom at a very ________ rate.officialguaranteesavailableaffordable

第14页：旅游视频：退房结账清单

旅游视频 Part Three: Watching for Travel

But take a look at this hotel checkout checklist, and you won't besmacking yourself in the forehead when you get back. Check it out.Take your time packing before you check out. Allowing yourselfa few extra minutes to calmly get everything back into your suitcasewill reduce your chances of carelessly forgetting anything. If you'repressed for time, you can always call the front desk and request alate checkout, which will often buy you another hour.Do a complete sweep of the room. Once everything obvious is inyour bags, be sure to check all the nooks and crannies. As you'reabout to leave the room, do one final pass over the entire area–andbe sure to check under the covers, too.Brief information from the video

第15页：视频要点：留下小费

• Leave a tip. Leave cash in the amount of three to fivebucks per night at a fancy hotel, and one or two at aless fancy joint, and be sure to leave it in a properlymarked envelope.
• When checking out, be sure to review yourentire bill.Check that all of the charges are exact,and make sure you have a paper statement or receiptto walk away with. Remember that now is the time todispute anything funky-the second you walk out thedoor, it gets a little bit tougher.

第16页：视频要点一、二：从容收拾与全面检查

• Tip number one: take your time packingbefore you check out.
• Tip two: do a complete sweep of the room.A Checklist forCheck-out 退房结账清单 Summary

第17页：视频要点三、四：留小费与核对账单

• Tip three: leave a tip.
• And finally, when you're actually checkingout, be sure to review your entire bill.

第18页：旅游阅读：酒店收费判断题

判断题：阅读下列陈述并判断正误。

第19页：被不合理收费讨论题

Discuss: If you are charged unreasonably,what will you do?Lead-in Questions:1)Do you think it is necessary to check the billcarefully whenever you check out from the hotel?2)Do you have the experience of beingunreasonably charged?3)Will you talk in a good manner or in a temper?4)If you cannot reach an agreement with the hotelstaff, what will you do, keeping on arguing or settling itwith wisdom? How?5)What will you do if you still have dispute evenif you talk to a manager?

第20页：小组讨论任务步骤

Group Work: If you are chargedunreasonably, what will you do?Step 1:Divide the class into groups

Step 2:Ask students to discuss in detailswhat they will do if they are chargedunreasonably.Step 3:Have some groups to give theirpresentation in front of the class.

第21页：旅游翻译：黄山脚下老街（英译中）

• Part Five: Translation for Travel
• At the foot of the Mt. Huangshan(黄山), in the bend ofXin’an River(新安江), lies the beautiful mountaintowncalled “Tunxi”(“屯溪”).在黄山脚下，新安江湾，坐落着一个美丽的山镇，叫“屯溪”。
• The Old Street of Tunxi (屯溪老街)is located in the old city.The street starts in the west at Zhenhai Bridge(镇海桥), astone arch bridge built during the Ming Dynasty, and ends inthe east at the Memorial Archway(牌坊碑). Its total length isabout 1.5km and the street is laid with slab stones(用石板铺成).屯溪老街位于老街旧城，西起明代修建的石拱桥镇海桥，东止牌坊碑，全长 1.5 公里。街道全部用石板铺成。

第22页：旅游翻译：老街建筑与商铺（英译中）

• There are hundreds of old but well preserved rows of shops,evoking a bygone era in buildings that are simple andelegant(淡雅古朴). The shops, workshops and residenceshave continued to maintain the special layout of ancientstores such as shop in the front and workshop or house in theback(前店后坊、前店后户).
• 街道两旁是数百家店铺，鳞次栉比，保存完好，透溢出一股过去那种淡雅古朴的建筑风韵。店铺、仓库和居所仍然保持了古代商铺那种前店后坊、前店后户的特殊结构。
• 屯溪老街多数房屋仅为三层，具有鲜明的徽派(in thedistinct Hui style)建筑特色：白粉墻、小青瓦、雕梁画栋。 Most of the buildings are only three stories high in the OldStreet of Tunxi. They are decorated with small green tiles,white walls, wood carvings in the distinct Hui style.

第23页：旅游翻译：老街商贸盛况（中译英）

5.老街是一条商业步行街(pedestrians)。安徽、江浙、福建的商人在此聚集，摩肩接踵(jostle each other)，一派“清明上河图”(“Picture of the Spring Festival alongthe River”)的景象。

The Old Street is a commercial street that is only forpedestrians. The merchants from the Anhui, Zhejiang,Jiangxi, and Fujian provinces jostle each other in a crowdthat resembles the “Picture of the Spring Festival along theRiver”.6.一位西欧建筑家到老街时说，在这里他找到了“东方古罗马”(“the Eastern Ancient Rome”)。 An ancient Western-European architect once visited the oldstreet and said that he had found “the Eastern Ancient Rome.”

第24页：旅游歌曲：我仍然相信

旅游歌曲 Part Six: Singing for Travel
I still believe 我仍然相信 Mariah Carey
Teaching of English songs and English together can stimulate the interest, andcomprehensively improve the quality of the students. Listen to the songcasually, sing and enjoy it together.姓名：玛丽亚·凯莉 Mariah Carey 国籍：美国出生地：长岛出生日期：1970 年 3 月 27 日

第25页：我仍然相信歌词

• You look in my eyes and I getemotional insideI know it’s crazy, but you still can touchmy heart
• And after all this time you think that Iwouldn’t feel the sameBut time melts into nothing and nothinghas changed
• I still believeSomeday you and meWill find ourselvesIn love again
• I had a dreamSomeday you and meWill find ourselvesIn love again
• Each day of my life, I’m filled with allthe joy I could findYou know that I, I am not thedesperate typeIf there’s one spark of hope left in mygrasp I’ll hold it with both handsIt’s worth the risk of burning to have asecond chance
• No, no, no, no, no, no, I need you, babyI still believe that we can be together, no…If we believe that true love never has to endThen we must know that we will love again,Mmm..
• I still believeSomeday you and meWill find ourselvesIn love again (Oh, baby, yeah)
• I had a dreamYou and meWill find ourselvesIn love again
• I still believe (Ooh, baby, I do)Someday you and me (Just give me one moretry)In love again
• I had a dream (I miss your love)Someday you and meWill find ourselvesIn love again
• I still believe (Yeah, I still believe)Someday you and me (Baby, yeah)

第26页：知识扩展：退房结账常识

Part Seven: Additional Know-howABC for Hotel Check-out 退房结账常识 When you check in at a hotel, usually the attendant at the reception deskwill inform you of the check-out time so that when you need to check outyou can do it before that time and avoid being charged extra fee. Generallythe check-out time in most hotels is 12 o’clock. And you need to pay half ofthe daily room rate if you check out between 12 p.m. and 18 p.m. or pay afull day’s room rate if you check out after 18 p.m. However, if you have torequire a late check-out, you should contact the reception desk before 10a.m. on the day of departure. The hotel will usually try to satisfy you forfree or with a charge.In order to avoid spending too much time going through check-outformalities, especially during the high season when there is a crowd ofguests checking in or checking out, you’d better call the reception desk atleast thirty minutes earlier to inform them so that they can get your billprepared in advance.

第27页：退房前的客房检查

• Before you check out, a room attendant may go up andcheck up the room thoroughly to make sure that everything isall right. In addition, he/she will also check whether you haveconsumed or damaged anything. If so, he/she will make anevaluation and require you to pay for these items when youcheck out. The price of every item in the room has beenprinted in the room service brochure. So when you consumesomething or damage something, you’d better browse throughthe brochure and find the price of these items so that you cancheck whether there is a mistake in the bill or not.
• Usually a bellboy will be arranged to help you with yourluggage when you leave the room. At the reception desk, youneed to return the room card and confirm the bill. If there isno mistake, you can sign it and make the payment.

第28页：酒店退房常识判断题

判断题：阅读下列陈述并判断正误。

第29页：第七章结束页

Thank you!