06 Chapter 6 Hotel Check-in 入住酒店.pptx

第1页：第六章 酒店入住 封面

6 Chapter Hotel Check-in

第2页：本章教学内容目录

• 2025/2/8 教学内容 Contents
• 旅游会话 Changing Reservation 改订房间
• 旅游听力 Tips for Hotel Reservation 酒店预订技巧
• 旅游视频 Hotel and Front Desk Clerk 酒店和度假村前台人员
• 旅游阅读 Documents for Hotel Check-in 入住酒店证件
• 旅游写作 Laundry Registration 衣物清洗表
• 知识扩展 Front Desk/Reservation Desk 前台

第3页：重点词汇与表达

beverage

酒水

accumulate

累积

transaction

交易

register

登记

crucial

关系重大的

entail

使必要

recession

不景气

check out

离店结账

double room

双人房间

single room

单人房间

limousine

豪华轿车

第4页：旅游会话：改订房间

• Part One: Speaking for Travel
• I. Dialogue
• Changing Reservation 改订房间
• Listen to the situational dialoguecarefully, and match the informationin column A with that in column B.

第5页：信息配对练习选项栏

信息配对练习：将左栏信息项与右栏内容对应。

第6页：改订房间对话（一）

Clerk

Good morning, room reservation. How can I helpyou?

Sam

Yes, my name is Sam. I made a reservation, but I’dlike to make some changes.

Clerk

Under whose name was the reservation made?

Sam Brown.Clerk

What was the date of the reservation?

Sam

From Nov. 1 to Nov. 3. But the check-out dateshould be on Nov. 4. And I need a double room instead ofa single room.2. Listen to the situational dialogue again， repeat itsentence by sentence, and then role play it in pairs.

第7页：改订房间对话（二）

Clerk

A double room from Nov. 1 to Nov. 4. Is that correct?

Yes.Clerk

Do you need a limousine service?

Sam

That’s just what I want. How much does it charge?Clerk:$40. We have a counter at the airport where ourrepresentatives will lead you to the car.

Sam

It sounds nice. I’ll take that.

Clerk

Thank you, sir. We look forward to serving you.

第8页：幽默故事：别把我们当成一对傻瓜

幽默故事 Don’t Treat Us like We're a Couple of Fools 别把我们当成一对傻瓜 II. Story-retelling:

第9页：故事复述关键词

backwoodscelebratefoolscomplainbecause Settleforplush hotelanniversaryelevator

第10页：幽默故事正文

• A couple had lived together in the backwoods for over fiftyyears. To celebrate their fiftieth anniversary, the husband tookhis wife to a large city, and they checked into a plush hotel.
• The wife said to the bellman, "We refuse to settle for such asmall room. No windows, no bed, and no air conditioning."
• "But, madam!", replied the bellman.
• "Don't 'But madam' me," she continued. "You can't treat uslike we're a couple of fools just because we don't travel much,and we've never been to the big city, and never spent the nightat a hotel. I'm going to complain to the manager.“
• "Madam," the bellman said, "this isn't your room; this is theelevator!"

第11页：旅游听力：酒店预订技巧

Part Two: Listening forTravelTips forHotelReservationYou can almost guarantee a great price on any hotelpackage or airfare by making your _________ very early, atleast a month or so before your trip. In this way, you'll belocked into a low price. Additionally, while there may besome_________, look for off-peak deals at most majorhotels. This may________a mid-week stay. If you'relooking for a weekend getaway, consider booking yourhotel on a Thursday with a Monday_____. Because hotelsare feeling the pinch during this recession just like the restof us, call them directly and find out what types of packagesthey're currently offering. They may be willing to presentyou with a____that precisely fits your time frame and________.reservationrestrictionsentailreturndealbudget

第12页：旅游听力：住宿省钱选择

If you really want to save on hotel _________, choosebed-and-breakfast ______, smaller hotels or inns.Remember, they're ___________ for your business aswell. For example, a two-bedroom suite at an EastHampton Inn during off-peak seasons can be gotten forless than $100 per night. __________ rates typically runclose to $300 a night for the very same room. Quite adifference, wouldn't you say?expenseslodgescompetingPeak-season

第13页：旅游视频：酒店前台人员

• 旅游视频 Part Three: Watching for Travel
• The front desk clerk is usually the first person a guest encounters when checkinginto a hotel or motel. In addition to performing the specific duties, he has theresponsibility of making a great first impression. It is important for him to be able toquickly and efficiently follow the steps to get the guest check in.
• It’s essential for him to be knowledgeable about the checking-out times, hotelservices and local attractions. What’s more, he should have qualities such as:personal warmth, friendliness, and good people skills.
• He should make the tired and stressed customers feel truly welcomed andcomfortable when they reach hotels so that they’ll make a point of staying at thehotel.
• The front desk is an excellent place to start if you are interested in career of hotelmanagement since you can learn about many different aspects involving in runninga hotel efficiently and places you on the front line of customer relations.Brief information from the video

第14页：视频要点一、二：前台职责

• The front desk clerk is usually the first person a guestencounters when checking into a hotel or motel.
• In addition to performing the specific duties, the desk clerkhas the responsibility of making a great first impression. It isimportant to be able to quickly and efficiently follow the stepsneeded to get the guest check in.
• Being knowledgeable about the checking-out times, hotelservices and local attractions is essential. But even more important,are personal warmth, friendliness, and good people skills.Hotel and FrontDesk ClerkSummary:

第15页：视频要点四：让旅客感受欢迎

• When travelers reach their hotel, they areoften tired or stressed. The desk clerk’s job isto make them feel truly welcomed andcomfortable. So they will make a point ofstaying at your hotel every time when they arein town.
• The front desk is an excellent place to startif you are interested in career of hotelmanagement since it allows you to learn aboutthe many different aspects involving inrunning a hotel efficiently and places you onthe front line of customer relations.

第16页：旅游阅读：酒店入住判断题

判断题：阅读下列陈述并判断正误。

第17页：入住所需证件讨论题

Discuss: What documents do you need forhotel check-in?Lead-in Questions:1)Have you or any of your friends got anyexperience in hotel check-in?2)What are the reasons for presenting youridentification?3)Do you think your reservation confirmationnumber is important, and why?4)What happen if you have the confirmation, yetthe hotel does not have your booking record?5)If you will pay your bill in cash or check, willyou provide your credit card information when asked,and why?

第18页：小组讨论任务步骤

Group Work: What documents do you need forhotel check-in?Step 1:Divide the class into groups.Step 2:Ask students to discuss in details on theabove questions and summarize the requireddocuments you need to present while checking in.Give sufficient reasons.Step 3:Have some groups to give theirpresentation in front of the class.

第19页：旅游写作：衣物清洗表

Part Five: Writing for Travel Laundry Registration 衣物清洗表

第20页：旅游歌曲：阳光走进家门

旅游歌曲 Part Six: Singing for Travel
Sunny Came Home 阳光走进家门 Shawn Colvin
Teaching of English songs and English together can stimulate theinterest, and comprehensively improve the quality of the students.
Listen to the song casually, sing and enjoy it together.姓名：shawn colvin 肖恩·卡文生日：1956 年 1 月 10 日故乡（出生地）：Vermillion

第21页：阳光走进家门歌词

• Sunny came home to her favoriteroomSunny sat down in the kitchenshe opened a book and a box oftoolsSunny came home with a mission
• she says days go by I'm hypnotizedI'm walking on a wireI close my eyes and fly out of mymind into the fire
• Sunny came home with a list ofnamesshe didn't believe in transcendenceit's time for a few small repairs shesaidSunny came home with a vengeanceshe says days go by I don't knowwhyI'm walking on a wireI close my eyes and fly out of mymind into the fire
• get the kids and bring a sweaterdry is good and wind is bettercount the years, you always knew itstrike a match, go on and do itdays go by I'm hypnotized
• I'm walking on a wireI close my eyes and fly out of mymindinto the fire
• light the sky and hold on tightthe world is burning downshe's out there on her own and she'salrightSunny came homeSunny came home ...

第22页：知识扩展：前台与预订部

Part Seven: Additional Know-howFront Desk/Reservation Desk 前台 Front Desk is also called Reception Desk. It is the nerve center of a hotel. Its majorfunction is to act as the public face of a hotel, primarily by greeting hotel guestsand checking in guests. It also provides assistance and services to guests duringtheir stay, completes their accommodation, food and beverage, account andreceives payment from guests.Functions of a Front Desk can be grouped into five general categories:receptionbell servicemail and informationconciergecashiers and night auditors

第23页：前台部门与岗位划分

• There will be two major departments involved in the abovelist. Employees staffing the first four categories belong toroom department. Employees working in the fifth categorybelong to financial department, where guest charges areaccumulated and posted to bills, and all cash transactions areaccomplished.
• Staff of Front Desk welcome you the guests, carry yourluggage, help you register, give you the room keys and mail,answer questions about the activities in the hotel andsurrounding area, handle complaints from dissatisfied guests,and finally check you out. They have the responsibility tomake you a great first impression on the hotel and make youfeel you are very welcomed. Their positive impression madeon you will be crucial to a hotel’s success. It is of importancefor them to be able to work quickly and efficiently to followall steps to get you check into the hotel. Moreover, theyshould be knowledgeable about check-out time, hotel service,local attraction and more.

第24页：酒店前台常识判断题

判断题：阅读下列陈述并判断正误。

第25页：第六章结束页

Thank you!